Emotional Socialization in Times of Disruption
Research on Emotion in Organizations, Volume 18 (2023)
The Emotional Toll of the COVID-19 Crisis on Local Government
Review of Public Personnel Administration (2022)
How the Paradoxical Treatment of Asian Americans as Model Minorities and Perpetual Foreigners Shape their Burnout Experiences in Local Government
Public Integrity (2022)
Deconstructing Burnout at the Intersections of Race, Gender, and Generation in Local Government
Journal of Public Administration Research & Theory (2022)
An Intersectional Approach to Studying Burnout in Local Government
Academy of Management Proceedings (2021)
Red Tape, Prospect Theory, and a Willingness toward Citizen Engagement
Public Management Review (2021)
Unpaid Work? Emotional Labor Assessments and Episodic Recall Bias in Public Engagement
Journal of Behavioral Public Administration (2020)
Work Under Review
Public Administration Review
Journal of Public Administration Research & Theory
Review of Public Personnel Administration
Public Integrity
Journal of Organizational Behavior
Journal of the American Planning Association
Communication Research
Dissertation
Hidden Emotional Transaction Costs: How a Mixed Method Approach to the Study of Emotional Labor Codified Unacknowledged Relational Components of Work.
Guy et al. (2008) note that a lot of the interpersonal skills necessary in local government are not quantifiable so they don’t make it into job descriptions, performance reviews, or as factors for justifying compensation. This project helps to codify the difficult-to-measure and often unobserved emotional labor that institutionalizes inequality within organizations. I answer two research questions:
What do we learn about emotional labor through the combination of cross-sectional data, panel diary data, and semi-structured interviews?
What are the strengths and limitations of these methods in isolation and in combination with respect to emotional labor?
Emotional Labor at the Intersections of Identities: An Assessment of Differential Emotional Labor Experiences in Local Public Service
Grandey & Melloy (2017) call for an intersectional approach to be applied to emotional labor to gain insights that extend beyond the single-axis scholarship that currently exists and make visible the experiences of those at the intersections of multiple marginalized identities. I answer two research questions:
What is the frequency and variety of emotional labor experienced by local government employees?
Does the experience of emotional labor differ for employees with multiple lived experiences with oppression compared to single-axis analyses that look at race and gender as separate independent variables?
The Emotional Toll of COVID-19: A Longitudinal Study of Burnout in Local Government at the Onset of the Pandemic
Guy & Newman (2013) argue that despite the emotional intensity that accompanies crises, rarely is emotional labor explicitly discussed as a required aspect of crisis response work. This paper explores workforce burnout pre-pandemic and at the onset of COVID-19 to understand what role emotional labor plays in contributing to burnout during times of crisis and uncertainty. I answer three research questions:
Is the local government workforce experiencing increased burnout during the COVID-19 pandemic?
Does emotional labor contribute to an increase in the experience of burnout?
Does the relationship between emotional labor and burnout during COVID-19 differ across social groups?